Refund and Returns Policy

Refund and Returns Policy

Effective Date: May 30, 2025
Company: Shree Balaji Electronic
Website: www.appliancesstore.in

At Shree Balaji Electronics, we are committed to ensuring customer satisfaction. If you are not fully satisfied with your purchase, you may request a return or refund based on the policy outlined below.

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1. Return Eligibility

• You can initiate a return within 7 days of receiving the product.

• To be eligible for a return, the item must be:

  • Unused and in its original condition

  • With all original tags, packaging, manuals, accessories, and invoice

• Returns are accepted only for:

  • Damaged or defective products

  • Incorrect product delivered

  • Items with manufacturing defects

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2. Non-Returnable Items

The following items are not eligible for return:

• Products that have been used, installed, or damaged after delivery

• Items without original packaging and invoice

• Products sold under special offers, clearance, or final sale unless damaged or defective

• Personal hygiene items such as trimmers, grooming kits, etc. once opened

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3. Return Process

To initiate a return:

1. Contact our support team via phone or email within 7 days of delivery.

2. Provide your order ID, reason for return, and clear photos/videos of the item (if applicable).

3. Our team will evaluate the request and arrange for reverse pickup if eligible.

4. After inspection of the returned item, we will notify you of the approval or rejection of your refund.

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4. Refund Policy

• If approved, refunds will be processed within 7–10 business days.

• Refunds are issued via the original payment method.

• For Cash on Delivery (COD) orders, refunds will be made via NEFT/IMPS after collecting bank details.

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5. Exchange Policy

• We offer free exchanges for defective or wrongly delivered products.

• Exchange requests must be raised within 7 days of receiving the item.

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6. Cancellation Policy

• Orders can be canceled before they are shipped.

• Once dispatched, the order cannot be canceled, but you can initiate a return after delivery.

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7. Contact Us

For return or refund assistance:
📞 Phone: +91 96676 32924 (10 AM – 5 PM, Mon to Sat)
📧 Email: support@appliancesstore.in | appliancesstore.in@gmail.com